Donator Betters Their Support Processes
november 04, 2008
SUNDBYBERG, SWEDEN - In order to identify improvement areas and streamline processes, Donator has signed on with Xpeedio.
"We will be even more effective in our support management and thereby increase the quality of service to our customers." - Jan-Ake Sveide, CEO, Donator
The processes targeted for enhancement include request fulfillment and incident management.
"We have always worked on systematic process improvement within our own organization, since it is our core business. It is satisfying to have customers utilize this experience in order to streamline their own organizations," says Jens Bjorkman, CEO of Xpeedio.
About Donator: Donator was founded in 1996 and is a hosting company specializing in the operation of servers and applications with high demands on availability and service. The business concept is to support customers' business development through flexible and efficient IT services. With a well equipped server hall and qualified service from certified personnel, Donator streamlines more than 300
midsize and large organisations.
